Field Service Engineer

Location: Chicago, IL
Date Posted: 10-06-2017
Program, Commission, Troubleshoot and Service the Most Advanced Smart Lighting Control Systems

AC4S has immediate openings for Field Service Engineers in Chicago, IL, Washington, DC, and Boston, MA.  A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy programming, troubleshooting, and setting up complex systems, as well as have a passion for learning new technology.    

In this position, you would be a key part of our expanding Field Service Engineer team.  As the expert at customer sites, you will ensure that our advanced lighting systems are commissioned and serviced properly, post-installation.  This role is an integral part of our customer-focused business model as customers are the foundation of our business.  Build your career in an innovative, growing company by developing an advanced knowledge of Lutron systems and supporting our customers.
 
Responsibilities
  • Deliver exemplary customer service in the field
  • Complete on-the-job training, classroom training, and web-based courses to become proficient in servicing all client systems.
  • Program, troubleshoot and repair Lutron systems
  • Coordinate with on-site contractors and facility managers to ensure proper system installation
  • Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)  
  • Serve as a technical expert for legacy systems and products
  • Stay aligned to Client’s culture and values
    • Be passionate
    • Be flexible and adaptable to changing markets
    • Be an innovative thinker
    • Be customer focused
    • Be ethical
 
Qualifications
  • 2 or 4 year college degree, technical school degree, or related experience
  • Strong Customer Service Skills
  • 4 years’ work experience in electronics or electromechanics is a plus
  • Experience with troubleshooting electrical systems
  • Computer networking experience a plus
  • Willingness to travel 30% of the time 
  • Work from a home office
  • Highly organized and accustomed to a fast-paced work schedule
  • Valid driver’s license.
  • Must be able to pass background checks and drug screens, as required
  • Bi-lingual (English/Spanish) a plus



AC4S is an Equal Opportunity Employer, including disabled and vets
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