Systems Administrator (TACLAN)

Location: Birmingham, AL
Date Posted: 10-13-2017
Primary responsibility will be to perform design, installation, administration, troubleshooting, and support of LAN operating systems, servers, and applications.
  • Serves as Tier II and Tier III support for customer and may be required to be on-call for off-duty hours.
  • Respond and record support provided through approved trouble ticketing tools.
  • Develop risk management and mitigation strategies.
  • Coordinate and communicate with the TACLAN program office for staying current on all supported products and reporting feedback.
  • Ensure compliance with QA standards.
  • Will also occasionally work with the desktop support team to assist in their taskings, as determined by the Site Director.
Specific Responsibilities:
  • Install, operate, and maintain assigned TACLAN equipment (to include assisting the customer with Mission Planning Kits and Field Computing Devices).
  • Deploy, maintain and upgrade Windows-based servers and applications including Active Directory, File and Print Services, Microsoft SQL, MS SCCM, Microsoft Systems Center Configuration Manager, and DHCP, MS Exchange, and McAfee HBSS.
  • Provides senior level administration of Windows based network systems including, but not limited to, support for Windows 2003 and 2008 servers and Windows 7 workstations.
  • Tracks support requests through the ISD Remedy system while keeping an inventory database updated with current network devices.
  • Updates, repairs and documents work for servers and workstations; coordinates warranty work for same.
  • Perform preventative maintenance on assigned TACLAN equipment, and on-site analysis and repair of software and hardware problems found by the customer.
  • Provide recommendations for and implement backup and system restoration policies.
  • Perform on-site software assistance in the form of installation of updates, new baselines, and information assurance/virus protection tools and patches for all network and client hardware/software.
  • Provide “desk-side” user support in response to TACLAN helpdesk calls by the user. Support consists of isolating faults and identifying & replacing faulty parts with on-site spares to return the TACLAN systems to service.
  • Inspect and maintain the hardware configuration of all TACLAN equipment in accordance with the TACLAN Program Office approved configuration specifications.
  • Interface with the TACLAN LCSM at the Team TACLAN facility in Brandon, Florida, to report and return faulty parts. Shipping costs shall be paid by the LCSM and are not part of this effort.
  • Assist users with questions with hardware and software problems.
  • Supports Audio Visual & Video Teleconferencing (AV/VTC), and Desktop Support as the need arises and as directed.
  • Be responsible for providing operational training on established TACLAN systems to government personnel who are assigned to maintain and operate the TACLAN systems in deployed scenarios. Training will be at the basic operational level and may include preventative maintenance and troubleshooting as needed. This training will supplement New Equipment Training courses provided by the TACLAN Program Office.
  • Be prepared to deploy on exercises and/or real-world deployments as needed to provide user support to the TACLAN equipment. When deployed, personnel will maintain all equipment, tools, diagnostic software and ensure operational software is current.
  • Be physically able to lift 80 pounds, stoop, bend and work under benches, in tight places and in all-weather surroundings.Be in proper physical condition to be deployable in any climate, any location that may be requested by the customer.
  • 6 years of experience in engineering, development, and administration of LAN operating systems, servers, and applications.
  • Demonstrated skills in effective troubleshooting and problem resolution with minimal assistance.
  • Experience with NETAPP appliances and VMWare highly desired.
  • Knowledge of and experience working with Active Directory; creating user accounts, managing GPOs, adding computers to the domain, working with domain controllers, building servers, building client images. Actual experience with Active Directory is required. 
  • System and network security; knowledge and experience with IAVMs, STIGs and general security compliance requirements 
  • Data Storage; knowledge and experience working with network data storage systems such as Netapp and EMC. This person should have experience working with LUNs, iSCSI NAS connections and network shares. 
  • Virtual Server Technology; knowledge and experience working with virtual server technology, preferably VMWare. 
  • Client computer image deployment; knowledge and experience with hard drive duplication methods, and client image update and deployment techniques 
  • Network; knowledge and experience working with routers and switches, working with VLANs, subnet calculation, DHCP, DNS 
  • Must be able to travel to austere locations in support of unit mission requirements; The TACLAN administrator must be able to support CONUS and OCONUS travel requirements lasting for periods between 14 to 90 days. Many units do not require travel assistance. However, the successful candidate must be prepared to travel if necessary. 
  • Must be able to provide training and guidance to the supported unit to ensure the equipment is properly maintained, inventoried and operated. 
  • The qualified candidate must be able to communicate with professional military personnel to include lower enlisted members and higher level, Government or officer, staff members. 
  • The qualified candidate must be able to work with limited supervision, must report to the TACLAN Enterprise Manager and must also follow USSOCOM guidance. 
  • The hired candidate will work closely with professional military personnel who are trained to fulfill the same requirements for this position. It is essential that the recommended candidate is able to inspire confidence among the other staff members for this person's technical abilities and maturity level. This person should not be placed in the position as a TACLAN administrator in order to learn how to perform the technical requirements of this position.

Required Certification: Security+ CE (current and enrolled in CE)
Desired Certification: MCSA (Server 2012), CCNA, A+, VCP, ITIL v3, SCCM Administrator

AC4S is an Equal Opportunity Employer, including disabled and vets
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