Senior Service Desk Specialist

Location: Ft. Meade, MD
Date Posted: 12-11-2017
Provide Tier I and II support to customers with hardware, software and application problems. Should be proficient with all types Tier II issues. Additionally, should be capable of running an entire remote site independently. Must be capable of performing basic troubleshooting on many types of hardware. Requires 5 years experience in a DOD classified environment with knowledge of cryptographic hardware, be familiar with network equipment, cabling, etc.
 
 
Provides technical support and troubleshooting to network, desktop and/or systems hardware and software.
 
  1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  2. Installs, configures and upgrades computer hardware and software.
  3. Provides end-user software troubleshooting and support.
  4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  5. Provides troubleshooting and support. 
  6. Participates in the administration of e-mail systems.
  7. Provides phone and help-desk support for local and off-site users.
  8. Provides guidance and work leadership to less-experienced technicians and may have limited supervisory responsibilities
  9. Maintains current knowledge of relevant technologies as assigned.
  10. Participates in special projects as required.
 
Education:
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
 
Qualifications:
  • 5-8 years of directly related experience supporting help desk operations.
  • Security+CE (REQUIRED); DOD 8570.01-M IAT LEVEL II certification REQUIRED (Windows 7 Enterprise Desktop Support Technician 70-685 or Windows 7 Enterprise Desktop Administrator 70-686 certified). ***Other Microsoft Windows 7 Certifications will be considered.
 
NOTE: Position may require physical activity including sitting or standing in place for long periods of time, lifting of computer/peripheral hardware, involve working on a piece of equipment that may require stretching, bending to access portions of equipment, etc..


SECURITY CLEARANCE REQUIRED
 
An Equal Opportunity Employer, including disabled and vets
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