Language System Administrator

Location: Camp Lejeune, NC
Date Posted: 03-28-2018
Functional Responsibility: Supports and maintains end-user devices and related technology equipment and IT assets to include installation, configuration, diagnosis, repair, movement, relocation, upgrade, and replacement of MARSOC Language Department hardware and software. Troubleshoots problem areas and performs on-site service, repair, and installation on desktops, laptops, printers, and other related peripheral devices. Provides technical support in activities associated with the identification, prioritization, and resolution of reported problems. Create, maintain, and delete Active Directory objects as needed. Perform security updates on workstations and servers as required.
Specific Responsibilities:
  • Provide technical support for computers and associated networks.
  • Install, troubleshoot, service, and repair personal computers, network “thin client” terminals related PC software, VoIP telephones, cables, and connectors across multiple networks.
  • Install and maintain baseline software configurations.
  • Connect computers, terminals, printers and mobile devices to existing data networks.
  • Maintain network diagrams and connectivity records.
  • Maintain trouble logs.
  • Instruct users in the use of personal computers and networks.
  • Perform vulnerability remediation as directed to maintain secure networks.
  • Comfortable and capable of interacting with VIP customers on a daily basis
Required Experience:
  • 4 years of experience maintaining workstations, and peripheral hardware and related software, specifically Active Directory and Server 2012.  Must have applicable IT experience involving networks, communications, database management, operating systems, or specialized applications
  • 1-2 years of IT customer service/support experience preferred
  • Ability to troubleshoot technical and complex computer/network related issues
  • Ability to work in high visibility, fast-paced, high-demand environment while maintaining decorum is a must
  • Excellent written and verbal communication skills
  • Ability to accurately recall policies and procedures
  • Can demonstrate knowledge/experience in using Active Directory,  applying group policies and similar administrative functions
  • Ability to work independently and in a team environment with minimal supervision.
  • Must enjoy assisting people in need of technical assistance
  • Ability to multitask
  • Familiarity with Remedy ticketing system, a plus
  • Familiarity with, and can use Microsoft Windows productivity software (Word, Excel, Access, Outlook) to accomplish daily tasks
  • General technical experience in the setup, operation, and troubleshooting of an IT environment
  • Possess good communication and customer support skills
  • Ability to lift up to 50 lbs
  • Ability to work in tight spaces requiring stooping, bending and beneath desks
Preferred Education:  High School Education required.  4 year degree with IT background preferred.  Hands-on experience in lieu of formal education will be considered.
Mandatory Certifications:  Security+ CE
Helpful Certifications:  MCSA Server 2012

Work Hours:  40 hr week.  M-F.  Willing to be on-call after hours and weekends (rotating schedule)
Deployments:  None


AC4S is an Equal Opportunity Employer, including disabled and vets
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