Field Service Engineer

Location: Washington, DC
Date Posted: 08-15-2017
Commission, Troubleshoot and Service the most advanced lighting control systems

AC4S is looking for Field Service Engineers in Washington, DC.  A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology.    

In this position, you would be a key part of our expanding Field Service team, as the expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation.  This role is an integral part of our customer-focused business model as customers are the foundation of our business.  Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.
  • Deliver exemplary customer service in the field
  • Become proficient in servicing all client Systems while following field service procedures
  • Troubleshoot and repair Lutron commercial system installations
  • Coordinate with on-site contractors and facility managers to ensure proper system installation
  • Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)  
  • Work independently from your home office to accommodate the ever changing needs and priorities of our customers
  • Serve as a technical expert for legacy systems and products
  • Stay aligned to Client’s culture and values
    • Be passionate
    • Be flexible and adaptable to changing markets
    • Be an innovative thinker
    • Be customer focused
    • Be ethical
  • 2 or 4 year college degree, technical school degree, or related experience
  • Strong Customer Service Skills
  • Willingness to travel 30% of the time 
  • Work from a home office
  • 4 years work experience in electro-mechanical or related field
  • Experience with troubleshooting electrical systems
  • Computer networking experience a plus
  • Highly organized and accustomed to a fast-paced work schedule
  • Valid driver’s license.
  • Must be able to pass background checks and drug screens, as required
  • Bi-lingual (English/Spanish) a plus

AC4S is an Equal Opportunity Employer, including disabled and vets
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