Hardware Support/Maintenance Technician (Sr Cable Installer) - Level 3

Location: Ft. Gordon, GA
Date Posted: 06-26-2018
AC4S is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

Principal Duties and Responsibilities:

 An I2TS 3 Hardware Support/Maintenance Technician:
 
  • Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services
  • Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
  • Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
  • Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware
  • Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel
  • Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock
  • Provides technical assistance to responding field service personnel
  • Assists in repairing computers, printers, digital senders, etc.

 
Required Experience / Education:
 
  • 6-10 years of directly related experience supporting information systems operations.
  • High School diploma/GED with 10 years of related experience, or Associates degree with 8 years of experience, or Bachelor's degree with 6 years of experience
 
Certification(s):
 
  • DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
  • Required Security Environment Certification: CompTIA Security+ CE or equivalent
  • Desired Computing Environment certification: Microsoft Windows 7 or 10, or Microsoft Server 2012, or Microsoft Certified Technology Specialist (MCTS)
 
 
Desirable Skills / Experience:
  • Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. 
  • Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success
  • Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
 
 Additional:
  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity.
  • Travel may be required in support of the customers’ mission
 
SECURITY CLEARANCE IS REQUIRED
 
AC4S is an Equal Opportunity Employer, including disabled and vets

 
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