Field Service Technician - Level 2

Location: San Antonio, TX
Date Posted: 08-20-2018
AC4S is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.
 
Principal Duties and Responsibilities:
 
An I2TS 3 Field Service Technician will:
 
  • Provide Tier I and II support at remote field and garrison sites
  • Perform server and desktop installation, basic cabling
  • Perform systems administration of desktop and server systems connected to local and wide area networks
  • Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
  • Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
  • Maintain and load cryptographic device and keys
  • Perform troubleshooting, maintenance, and repair on many types of hardware and software
  • Provide advice and training to end users
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Set up administrator and service accounts and maintain system documentation
 
Qualifications:
  • 5-8 years of directly related experience supporting information systems operations.
  • High School Diploma/GED with 8 years of related experience, Associate’s Degree with 6 years of experience, or Bachelor’s Degree with 4 years of experience
 
Desirable Skills / Experience:
  • Knowledge of the principles, methods, and techniques used in network administration and support
  • Knowledge of related hardware and software
 
Certification(s):
  • DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
  • Required Security Environment Certification: CompTIA Security+ CE or equivalent
  • Computing Environment: MCSA Server 2012 (70-410) or higher (must pass exam prior to start, 180 days to complete the entire certification)
 
Additional:
  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
  • Travel may be required in support of customer’s mission requirements.
 
 
 
SECURITY CLEARANCE IS REQUIRED
 
AC4S is an Equal Opportunity Employer, including disabled and vets
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