Video Systems Engineer

Location: Washington, DC
Date Posted: 08-29-2018
AC4S is seeking a Video Systems Engineer to be part of a high touch, front line team that provides full life cycle support on an enterprise level for video conferencing, network streaming, and audio visual technology. The Video Systems Administrator will remotely set-up and manage technology in support of high level conference meetings using today's latest technology. The Administrator will maintain a system consisting of hundreds of endpoints and the associated network infrastructure components. The successful candidate will perform first line network troubleshooting and analysis, and ensure network faults are resolved or escalated in a timely manner to ensure they are cleared within SLA targets.
  • Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) ranging from simple desktop to more complex integrated AV systems.
  • Provide first line fault monitoring on the customers networks making best use of available network management tools.
  • Identify, isolate and classify network faults identified either manually or via available network management tools.
  • Receive, confirm, and classify network reported faults identified by customers or performance management tools.
  • Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software
  • Take responsibility and ownership of any identified network or customer reported faults and monitor all actions taken to resolve the faults
  • Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
  • Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
  • Document incidents, including opening case, updating with current status and timely closure.
  • Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment.
  • Candidate must have knowledge of video streaming technology.
  • Master's Degree or higher and/or >15 years experience.
  • Five-plus years’ experience in VBrick video streaming product.
  • Five-plus years’ experience in video conferencing product, specifically Polycom VTC products.
  • Have knowledge for VCS products and how they are used a firewall traversal.
  • Candidate must have strong networking background to be able to troubleshoot complex network issues.
  • Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming.
  • Must be a US citizen and able to obtain required clearance.
AC4S is an Equal Opportunity Employer, including disabled and vets
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